Pretty painless

The cable guys called me at a quarter to one and said they were ten minutes away. When they got here they were very polite and went straight to work. They found that our modem was old and busted, which we had also thought, so they replaced it. They also noticed though that our Internet wasn't as fast as it should be. After looking around the house they found that our lines were old and had been spliced to accommodate upstairs and downstairs. According to the cable guy they should each have their own line to the box outside, so they are coming on Thursday to give us a dedicated line to the upstairs. So now my Internet will not only be up and running, it will be faster. Can't argue with that.